Contact Us
Have questions about our sustainable products or need help with a custom order? We're here to help! Fill out the form below and our team will get back to you as soon as possible.
Business Hours
Monday - Friday:
9:00 AM - 5:00 PM EST
Closed on weekends and holidays
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Frequently Asked Questions
How sustainable are your products?
We use responsibly sourced materials for all our products, including FSC-certified woods, recycled metals, and eco-friendly finishes. Our packaging is made from recycled materials and is fully biodegradable. We're committed to minimizing our environmental footprint at every step.
How long does it take to receive my custom order?
Most custom orders are completed and shipped within 5-7 business days. Larger or more complex orders may take longer. You'll receive a confirmation email with an estimated delivery date when your order is placed.
Can I see a proof before my order is produced?
Yes! For all custom orders, we'll send you a digital proof for approval before production begins. This gives you the opportunity to request any adjustments to ensure your item is exactly as you want it.
What types of wood do you use?
We primarily use sustainably harvested maple, walnut, cherry, and oak for our wooden items. Each wood type has its own unique grain pattern and color, giving each piece a distinct character. All our woods are FSC-certified, ensuring they come from responsibly managed forests.
What is your return policy?
Since our items are custom-made, we generally don't accept returns unless there's a defect or error on our part. If you receive a damaged item, please contact us within 7 days of delivery, and we'll work with you to resolve the issue.
Don't see your question here? Contact us and we'll be happy to help!